GoReturn

Returns & Exchanges Platform

GoReturn v3.0

Dashboard

Period: to
0
Total Returns
0
Pending
0
Approved
0
Inspected
0
Refunded
0
Rejected
0
Exchanges
$0
Revenue Saved

Returns Trend

Daily returns chart

Top Reasons

Reasons chart

Recent Pending

IDOrderCustomerProductTypeAmountDateAction
No pending

Customer Portal

Share this link with customers:

IDOrderCustomerProductReasonTypeRefundAmountStatusDateAction
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IDOrderCustomerOriginal ProductExchange ForReasonAmountStatusDateAction
No exchanges yet
Period:
Requests Raised
0
Request Rate
0%
Request Value
$0
Revenue Saved
$0
Requests
Request Value
Revenue Saved
Analytics data

By Return Reason

Reasons

By Status

Status
-
Total Orders
-
Total Revenue
-
COD Orders
-
Prepaid Orders
-
COD %

Top Products (by Sales)

#ProductSoldRevenue
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Top Cities (by Orders)

#CityOrders
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Top Pincodes

#PincodeOrders
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Top States

#StateOrders
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Daily Orders (Last 30 Days)

Orders

Top Return Products

ProductReturnsExchangesTotalLoss
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Top Return Cities

CityReturns
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Customer Fraud Detection

Customers with 2+ returns are flagged. High risk = 5+ returns, Medium = 3+.

CustomerEmailReturnsTotal AmountLast ReturnRisk
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Pincode Risk Analysis

Pincodes with high return rates. Consider disabling COD or reducing ad spend in high-risk areas.

PincodeCityTotal OrdersReturnsReturn RateRiskAction
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Export Data

Download all your return and exchange data as CSV file.

Shopify Orders

Select Store:
Filter by Date:
OrderCustomerEmailTotalPaymentFulfillmentDate
Select a store to view orders

All Stores

Return & Exchange Policies

Return & Exchange Reasons

Connected Providers
Set up multiple logistics partners for redundancy. Manage returns via your default provider or manually select per return.

Shiprocket

Multi-carrier aggregator. Route returns via Delhivery, Ecom Express, BlueDart, and more.

Setup: Login to Shiprocket → Settings → API Users → Add User → Select Orders, Shipments, Settings → Copy credentials

ClickPost

Dedicated returns management platform. Recommended for most sellers.

Setup: Signup free → Settings → API Keys → Generate Token → Paste below

Shadowfax

Same-day pickup in metros. Fastest reverse logistics.

Setup: Signup & KYC → Settings → API Credentials → Copy Client ID & Secret

Delhivery

Largest network in India (20K+ pincodes). Best coverage.

Setup: Signup → Settings → API Access → Request key (takes 24-48 hrs) → Paste below

XpressBees

High-volume logistics. Handles 3M+ shipments/day.

Setup: Signup & KYC → Settings → Integrations → API → Generate Token → Paste below

WareIQ

WMS + Returns combined. For advanced warehouse management.

Setup: Signup → Settings → API Management → New Credentials → Copy Client ID & Secret

Default Provider & Settings

Notification Settings

General
View and update your store details
Portal Customization
Customize your return portal look & feel
Policies
Manage return/exchange policies and rules
Reasons
View and update return reasons & refund options
Logistics
Manage your logistics integrations
Notifications
Manage notifications sent to you and customers
Billing 15 days free
Manage plans and track usage
Locations
Setup warehouse addresses for returns
Stores
Manage all your connected stores
Email Templates
Customize emails sent to your customers

Warehouse Locations

NameAddressCityStatePincodePhoneDefaultAction
No locations added

Automation Rules

Create rules to automatically perform actions. Example: Auto-approve returns under $500.

Create New Rule
RuleConditionActionStatusDelete
No rules yet

Promotions

Incentivize customers to choose exchanges or store credit instead of refunds — retain more revenue!

Create Promotion
NameTypeBonusMessageStatusAction
No promotions yet

Webhooks

Receive real-time return/exchange updates via webhook push to your systems.

URLEventsStatusAction
No webhooks

Help Center

Getting Started
Setup your store, policies, and go live
Logistics Setup
Connect Shiprocket and manage pickups
Returns & Exchanges
Process returns, approve exchanges
Automation Rules
Auto-approve, auto-reject, fraud flags
Analytics Guide
Understand your return metrics
Contact Support
Email: ajeetkumar.saas@gmail.com

Upgrade to Unlock

This feature is available on plan and above.

Upgrade now to access all premium features.

FREE
$0
5 returns/mo
Basic returns only
STARTER
$11.99
50 returns/mo
Exchanges, Analytics, Export, Notifications
GROWTH
$23.99
150 returns/mo
+ Automation, Fraud, Promotions
PRO
$47.99
500 returns/mo
+ Webhooks, API, Priority Support

Team Members

NameEmailRoleStatusLast LoginActions
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Roles & Permissions

Owner
Full access. Can manage team, billing, all settings.
Admin
Manage returns, settings, team. No billing access.
Viewer
View-only access. Can see returns and analytics.

All Merchants

StoreDomainPlanReturnsConnectedAction
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Custom Plans